Nimble Group Customer Success Case Study – by Nice
Embedding Analytics into the Contact Center with a Digital Performance Dashboard. Read the article here: https://www.nice.com/engage/customer-success/
The Edgars Group – From Rags to Riches and Back Again
The retail industry in South Africa has faced many challenges since the start of the Edgars Group in 1929. This iconic brand…
Rebound – Nimble’s Mortgage Resolution Plan
Many homeowners with mortgage loans found themselves under tremendous stress in 2020 as a result of the Covid-19 lockdowns. People lost their…
Sérgio Pimenta on how African banks have handled the COVID-19 crisis
Sérgio Pimenta, Vice President for the Middle East and Africa at the InternationalFinance Corporation (IFC, a member of the World Bank Group),…
The work from home evolution
Is working from home (WFH) turning a profit centre into a cost centre? One can say this has been a very interesting…
New Distressed Mortgage Solutions needed for Banks and Homeowners
South Africa’s property prices were not in great shape prior to the Covid-19 pandemic. Residential house prices since 2010 have failed to…
Know the how and why of DebiCheck
Imagine being in full control of your debit orders? We are here to help make this a reality by now offering you…
Enhancing the digital customer experience during unsettling times
In these difficult times, how does a company adapt and enhance their digital customer experience? The starting point is to embrace change.…
OPINION: How a global pandemic highlighted SA’s BPO strengths
JOHANNESBURG – In recent years, South Africa has established itself as a prime location for outsourcing services for global organisations operating across…
COVID-19 and remote working solutions
On 23 March 2020 President Cyril Ramaphosa uttered words that South Africans have never heard before: The country will be going into…
