The national BPESA Technical Innovation award recognises the successful deployment of new technology over the past 24 months. The award is not exclusively for the technology itself, but a combination of how the technology has been considered and implemented into the organisation in order to solve an identified challenge.
Nimble submitted three of its disruptive technologies to showcase how we are combining progressive business processes with innovative technology in order to achieve improved compliance, collections efficiency, an enhanced customer experience and a better recovery result. Two of the innovative self-service technologies relates to Nimble Forms and NimblePay.
Nimble Forms is a collections and data gathering solution which can be rendered as a form on all smartphones, via SMS/email, to gather and organize data in order to inform business decisions. We use NimbleForms as a bespoke collection method tool but are also able to administer fully customisable questionnaires/surveys via our digital channels enabling a unique two-way dialogue that offers insight into the behaviour of our customers. We are able to offer this bespoke technology to clients as a separate standalone collection tool.
Nimble have taken a comprehensive approach to embracing new technology, by ensuring that the customer journey is pivotal to digital transformation and that customer intelligence data is used to make strategic business decisions. New ways of collecting customer data and multi channel communication systems are helping provide deeper insights to improve the customer experience and enhance performance.
NimblePay is a mobile debt management self-service solution. This convenient and always-on solution has been packaged into a simple and user-friendly website as well as a lightweight mobile application, which is available on both the Apple and Google Play App stores. NimblePay provides its users with all of the tools they need to manage their debt in one place. Digital self-service channels remove the embarrassment and intrusiveness from the collections process and allows us to engage with our customers in a manner that is respectful of their circumstances and on a platform that they choose.
Nimble aims to enhance our customers’ experiences and provide a positive light on a negative experience. The future is digital and Nimble is on a mission to re-invent the debt collection space. With powerful tools and technology in place, we continue to expand, grow and better showcase our products, highlight our performance, and demonstrate our core values to clearly demonstrate what differentiates us and provides a competitive edge in the collections space.
Written by Swati Safeda, Chief Digital Officer