Trend watch – Nimble Group

Cyber Attacks & Nimble Group

Graeme Oswald September 23, 2021 No Comments

Nimble & Data Security

Enhancing the digital customer experience during unsettling times

Graeme Oswald June 18, 2020 No Comments

In these difficult times, how does a company adapt and enhance their digital customer experience? The starting point is to embrace change.

Catering for mass customisation and adjusting for remote solutions

Graeme Oswald April 23, 2020 No Comments

A lot has been written about big data and mass customisation. The objective of finding unique insights so that you can treat large populations differently is a noble cause, and…

COVID-19 and remote working solutions

Graeme Oswald March 27, 2020 No Comments

On 23 March 2020 President Cyril Ramaphosa uttered words that South Africans have never heard before: The country will be going into full lockdown.

Looking back in order to leap forward!

Graeme Oswald August 7, 2019 No Comments

Nimble is raking in mountains of customer, agent and collection data and uncovering patterns in this data using artificial intelligence and prediction analytics.

We are revolutionising the industry with a new customer centric standard for managing distressed debt. This new approach sees progressive business processes being combined with innovative technology aimed at achieving…

Getting closer – with Speech Analytics

Graeme Oswald November 12, 2018 No Comments

Understanding what it is about a conversation that makes customers behave more positively has a significant impact on business performance.

Category: Trend watch

Cyber Attacks & Nimble Group

Enhancing the digital customer experience during unsettling times

Catering for mass customisation and adjusting for remote solutions

COVID-19 and remote working solutions

Looking back in order to leap forward!

Disrupting Debt Collection

Getting closer – with Speech Analytics